For nearly a decade vendors of all stripes have been talking about how much “value” they can offer prospective clients. Clients and customers for their part have been demanding to be told a supplier’s “value proposition” or “unique value statement”. The result of this is that the definition of value has become cloudy, imprecise or indistinct at best.

It is time to move beyond value and start having impact. During this session you can learn the difference and how you can use this advantage to have enormous impact on your clients, customers, and profits. Mike Vance, the original Dean of Disney University, said that if he had thought of this unique approach to service he would have designed much of The Disney training around it.

Contact Tim to discover this simple yet dynamic approach and how you learn to easily and inexpensively make it part of your service culture.