Your healthcare staff may be good at managing programs and processes, but how good are they at managing people?
Tim Durkin has worked for nearly 20 years teaching clinical and non-clinical staff how to better manage and lead their employees, patients and patients’ families. Tim has also been both a patient and a patient advocate. His personal experience, combined with a passion for helping people on both sides of the stethoscope, have made Tim one of the most sought-after speakers in the healthcare industry.
As one of America’s leadership and change management experts, Tim has spoken more than 500 times in the last five years to audiences worldwide, showing healthcare organizations how to improve communication, develop leadership, embrace change and improve customer service.
Declining reimbursements, increasing paperwork, EHR implementation, and meaningful use may be day-to-day challenges of practice managers and administrators, yet one aspect of the job trumps them all: people. Employees, patients and patient family members require more attention than any other part of a manager or administrator’s position.
Healthcare may have its challenges; people shouldn’t be one of them.
Through his unique, entertaining presentations, Tim shows audiences how to lead AND manage people both in and out of the office. Audience members love his high-energy style; Tim’s sharp insight and sense of humor keeps their attention as they learn how to implement best “people” practices and achieve better patient outcomes.
Tim has worked with hundreds of medical practice managers and administrators, physicians, nurses, case managers and receptionists. Clients include:
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Tim is the author of Moving from Promise to Performance: 17 Sure-Fire Strategies for Better Results at Work and at Home, a leadership book giving readers practical, proven and easy-to-implement leadership ideas to improve their professional and personal lives. He is also a seven-time board member of the National Speakers Association of North Texas.
Tim is the 2010 Winner of the Joseph J. Charbonneau Award, an award given to someone exemplifying the highest standard of excellence and professionalism in the speaking industry. Tim was also recently honored as a recipient of the Certified Speaking Professional designation, the speaking profession’s international measure of professional platform skill. This honor has been awarded to only 400 speakers in the world.
Most Requested Programs
- Thriving on Change: Best Practices for Leading Better PracticesLeading and managing the people part of a professional practice during turbulent times in healthcare.
- Bedside Matters: THE Communication of CareBetter patient outcomes and more satisfied staff from the examination room to the waiting room.
Publications
- Moving from Promise to Performance: 17 Sure-Fire Strategies for Better Results at Work and at Home
Memberships
- National Speakers Association
- National Speakers Association of North Texas
Honors & Awards
- 2010 Winner of the Joseph J. Charbonneau Award
- Recipient of the Certified Speaking Professional designation
Testimonials
“One of the most amazing people I have ever met.”
Stephen Covey, author of The Seven Habits of Highly Successful People
“Anyone who wants to learn about leadership should call Tim Durkin.”
Derek Jeter, Shortstop & Captain, New York Yankees
“Tim provided a wealth of information and it was presented in a unique, entertaining way. I left with simple, practical applications I can use immediately.”
L. Stein, Practice Administrator
“By far the most informative and insightful management/leadership training I have attended in my 30 years of healthcare management.”
D. Allison, Practice Administrator
“Tim is fantastic to work with and is our number one rated speaker year after year. Our attendees demand him!”
L. Jewett, Program Chair, SEMBA
