Bedside Matters© is a research-based program designed to improve the communication skills of healthcare professionals and staff when relating to patients and/or their family members in order to help achieve favorable patient outcomes.
During this engaging and fast-moving session, healthcare professionals will learn the critical difference between dealing with a disease and an illness. Participants will learn and be able to immediately put into use, specific techniques for increasing the effectiveness of their communication in any interaction or setting.
Participants will also learn extraordinary insights such as:
- Discover the three priorities that every patient wants you to address and how to do so successfully
- How to uncover the deeper, non-spoken issues patients are really concerned about.
- How to effectively deliver both good and bad news
- How to improve patient satisfaction scores
- How to gain shatterproof patient loyalty and retention
- Why merely solving a problem for a patient usually isn’t enough… and what they want more than just a solution.
… and much more.
Bedside Matters© is usually delivered in either a 60- or 90-minute program.
